Refund policy

Thanks for purchasing our products operated by Jekalyn Carr Ministries.

If you are not satisfied with the product that you have purchased from us, please reach out to us within 3 days of delivery for replacement or refund of damaged goods only.  We do not offer refunds or replacements of items that does not fit properly.    

After the 3-day period, you will no longer be eligible to replacement or refund of damaged goods.

We encourage our customers to try the product on immediately upon arrival to ensure it fits your needs.

If you have any additional questions, feel free to contact us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at allenlcarr2000@yahoo.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at allenlcarr2000@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.